Introducing our customer offer

We’re delighted to officially launch Grand Union’s new customer offer.

One of our ambitions is to deliver great customer service. We want to be seen as trustworthy, always happy to help and willing to go the extra mile for you, our customers.

We want you to know what you can expect from us and that our customer offer is a promise that we will deliver.

You can find further details about our customer offer here.

Working hard to get it right

We know that we don’t always get it right, but we’re committed to learning from our mistakes and continuously improving to ensure that we deliver great customer service to you every day.

That’s why we’ve also created a web page dedicated entirely to your feedback, which contains customer satisfaction statistics and how we’ve responded to your feedback.

And on the subject of feedback, we’ve made it even easier for you to get in touch with us on the contact us page. We know that not everyone has the time to call us, which is why you can use the quick and easy web chat function, send us private messages on Facebook, send us an email or even complete an online feedback form.