- Voice, our customer feedback platform, or
- email (through a company called Maru), or
- telephone (through a company called PFA Research).
News – 4 May 2023 How are we doing? We want to make sure we’re continually designing and delivering services that meet your needs, which is why we’ll be surveying our customers as part of the new Tenant Satisfaction Measures that all housing associations will use to understand and report on customer satisfaction. How will the surveys be carried out? We will be carrying out the surveys in a number of ways: