News – 18 October 2023 When our contractor, Rigfords, were installing carbon monoxide detectors for us, they sent text messages to some of our customers. We understand that some customers who replied to these messages may have been charged for responding. We were unaware of this at the time. We, and Rigfords, would like to apologise that customers were not notified about the charge. In future, any text messages that require a response will contain information about charges that may apply. If you have been charged for responding to text messages from Rigfords and would like to be reimbursed for those charges, please get in touch.