- Only using social media to stay in touch with friends and family.
- Not being sure the information being shared is useful.
- Not having a reason to.
News – 19 April 2023 We’ve had another great month of engagement on Voice, our customer feedback platform. Thank you to everyone who has taken part. We use the feedback we get from Voice to help improve the services we offer at Grand Union. Here are the results of the last few surveys and polls. Shaping the future for Grand Union Housing Group Social media Voice users helped us to better understand whether our customers are getting the most out of our social media posts and allowed Voice users to share their views to help us to ensure what we post is relevant. We had 196 responses in total, all providing us with some great insight. We asked customers what time they usually catch up on social media – 81% of respondents said they checked social media between 5pm and midnight on a typical day and 44% said they were active between 6am and 9am. We found that of those respondents that used social media, 65% don’t follow Grand Union on any platform. We wanted to know why our customers don’t follow us on social media and 35% of respondents told us they simply didn’t know Grand Union was active on social media. Other reasons included: