News – 18 July 2023
We’ve had another great month of engagement on Voice, our customer feedback platform.
Thank you to everyone who has taken part. We use the feedback we get from Voice to help improve the services we offer at Grand Union. Here are the results of the last few surveys and polls.
Shaping the future for Grand Union Housing Group
Customer annual report
Voice users helped us to better understand what customers want from the Customer annual report so we can ensure it is designed to suit our customers needs.
We had 129 responses in total, all providing us with some great insight.
We asked customers what they liked about our previous customer annual report, respondents said:
- They liked to see how Grand Union is performing (55%)
- Customer stories (26%)
- Learning about the work Grand Union does in communities (26%)
We wanted to know what customers disliked about the Customer annual report. Overall, nine respondents commented that they didn’t like the overly positive content and that they would like to see more about areas to improve. Two comments also mentioned that they felt the report was too long.
Poll results
Voice also gives you the chance to take part in some polls that are just for fun. Here are your responses to the poll we posted on your favourite ice lolly.
What’s coming up
We want your help to review our Damp, mould, and condensation policy. What do you think about the wording? Does the policy work for you? Our Damp and mould survey is now live!
We also have a poll to find out your favourite summer sound.
What is a home?
We have selected a number of Voice users to take part in some research to find out ‘What is a home to you?’ They will be participating in activities to help us understand what home means to them and how their current home compares to their ideal home. Thank you to everyone who volunteered.
You may have received and invite to a ‘What is home’ survey for all Voice members. Unfortunately, due to some issues we have had to suspend the survey. We hope to relaunch the survey soon once these issues have been resolved.
Get involved now!
It’s not too late to sign up if you haven’t done so already. Simply head to voice.guhg.co.uk now.
It’s totally anonymous and by joining Voice, you’ll be able to help shape and improve our services to give you the best possible experience.
Remember to log in regularly to make sure you have completed the latest activities.
And once you’ve signed up, don’t forget to add GUHGvoice@marusurvey.com to your safe senders/contact list. That way you can be kept informed when new polls, surveys and forums go live.