News – 20 February 2023
We’ve had another great month of engagement on Voice, our customer feedback platform.
Thank you to everyone who has taken part in our latest surveys and polls. We use the feedback we get from Voice to help improve the services we offer at Grand Union. Here are the results of the last few surveys and polls.
Shaping the future for Grand Union Housing Group
Health and wellbeing services
Voice users helped us to better understand our customers view on the health and wellbeing services we provide. We asked core questions relating to:
- where customers access health and wellbeing support
- areas of interest in health and wellbeing
- how customers prefer to receive support
- awareness of and access to other community services offered by Grand Union
We had 199 responses in total, all proving us with some great insight.
We asked customers where they are more likely to go when accessing health and wellbeing services. Customers said they were most likely to use web searches, followed closely by GP surgery/hospital and local support groups/charity.
- Web searches
- GP surgery/hospital
- Local support groups/charity
- Local Council
- Grand Union
We asked customers what areas of interest they have about improving the health and wellbeing of not only themselves but also their families. 57% want to improve weight/diet and followed closely by 56% wanting to improve low mood/anxiety. 53% were interested in help with long term health conditions.
The chart below shows what areas of interest customers have for improving health and wellbeing of themselves and their families.
Customers said that they would prefer to receive support by having a one-to-one conversation, in person (77%). 87% of respondents were not aware of any of the community services offered by Grand Union.
There were some great additional suggestions around how we should increase awareness of our community services. Thanks for all this feedback.
Poll results
Voice also gives you the chance to take part in some polls that are just for fun. Here are your responses to the poll we posted on Chinese New Year. 17.95% of respondents said they identified most with year of the rabbit (quiet, elegant, kind, responsible).
What’s coming up
Our customer contacts survey is now live, which will help us better understand how you prefer to communicate with us.
Coming up we also have our sustainability and retrofit survey, which will help us understand how you feel about environmental issues and what matters to you. We’d also like to better understand what our service should look like for customers if your home gets selected to have an energy efficient heating system installed.
And finally, we have a pancake day poll, and want to know what you think the best pancake topping is.
Get involved now!
It’s not too late to sign up if you haven’t done so already. Simply head to voice.guhg.co.uk now.
It’s totally anonymous and by joining Voice, you’ll be able to help shape and improve our services to give you the best possible experience.
Remember to log in regularly to make sure you have completed the latest activities.
And once you’ve signed up, don’t forget to add GUHGvoice@marusurvey.com to your safe senders/contact list. That way you can be kept informed when new polls, surveys and forums go live.