The Forums provide structured opportunities for customers to influence how services are designed and delivered at a regional level and contribute directly to decision-making processes, consultations, and continuous improvement.
The Forums support Amplius’ commitment to transparency, influence, and accountability, and feed into the work of the Customer Influence Panel.
- draw on insight and feedback from local engagement activities, customer groups, surveys, complaints, and compliments
- monitor and discuss regional performance information, including customer satisfaction, service standards, and key trends
- escalate concerns or areas of customer non-assurance regarding the Consumer Standards to the Customer Influence Panel
- contribute insight from Service Improvement Working Groups and other locality-based initiatives
- support consultation and co-creation of services and policies, reflecting customer priorities
- provide recommendations for improvement based on lived experience and evidence gathered regionally.
- Ability to listen to and represent the views of others, not just personal experience
- Interest in improving housing services and customer engagement
- Willingness to read and understand performance information
- Constructive and respectful communication
- Commitment to equality, diversity, and inclusion.
- Each Forum will meet at least four times a year, in person or virtually depending on accessibility and regional preferences.
- a full induction and ongoing training
- reasonable expenses reimbursed (e.g. travel, printing)
- support from the Customer Engagement Team to carry out their role effectively.
Want to find out more about the role? Read the terms of reference for the group.
Apply today
Apply to be part of our Regional Customer Voice Forum.
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