New Homes

We asked customers who’ve recently moved into their homes to tell us what worked well and what could be better.

You shared your experiences through focus groups and surveys. The feedback we got is helping shape how we design, build, and sell homes in the future.

Your voice

• You’d like more practical storage and better accessibility.
• You’d like homes that are greener and more energy efficient.
• You want clearer information about Shared Ownership and what happens after moving in.
• You’d like outdoor areas that feel safer and more complete.

---

Your impact

What we’ve done

• Clearer information about Shared Ownership – We took part in National Shared Ownership Week, where we shared a short video that explained more about the product. We’re also working with the National Sales Group and National Housing Federation to raise awareness of Shared Ownership across the housing sector.
• Easier to get in touch – We’ve added a direct phone number for our Sales Team on our website, and promoted it on Facebook, so customers can get quick answers.

What we’re doing

• Better aftercare – We’re developing guides on key topics, such as the customer journey and defects, to help new residents know what to expect.
• Added touches – We’re reviewing our welcome packs to ensure they’re consistent across all new homes.
• Improving home design – We’re including floor coverings as standard in all future new homes. We will also aim to meet Nationally Described Space Standards, and build more adaptable, energy-efficient homes with features such as EV charging and solar panels.
• Ongoing support – We’re proposing a check-in within four weeks of move-in to make sure any issues are resolved quickly.

---

What’s next

We’ll continue to work with customers, colleagues, and developers to shape our next Development and Sales Strategy. We’ll also make sure we use your feedback to make every new Amplius home even better.

Thanks to everyone who took provided feedback for this.

---