Sustainability

We’re developing our new five-year Sustainability Strategy. We asked customers to share their priorities, concerns and lived experiences on:

• Energy efficiency/affordability
• Repairs
• Green/communal spaces
• Biodiversity
• Estate design

Customers were also asked to identify any barriers affecting vulnerable customers and those living in mixed tenure communities.

Your voice

• You want us to improve energy efficiency across our homes.
• You’d like us to increase/strengthen biodiversity and protect trees.
• You want us to improve communal spaces to support customer wellbeing.
• You’d like us to provide clearer communications around our investment plans and guidance on sustainability.
• You want us to improve our responsiveness to repairs and maintenance issues.

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Your impact

What we’ve done

• We’ve embedded customer recommendations into our Sustainability Strategy, focusing on energy efficiency, biodiversity and building communities.

What we’re doing

• We’re prioritising energy efficiency upgrades for homes with the lowest Energy Performance Certificate (EPC) ratings, focusing on the most vulnerable households.
• We’re integrating biodiversity-friendly practices within the Sustainability Strategy, rather than separately.
• We’ll provide clear, accessible communications on any investment in sustainability and EPC ratings.
• We’ll publish phased investment action plans around energy efficiency and biodiversity.

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What’s next

We’ll continue to work with customers to shape our Sustainability Strategy. We’ll make sure we use your feedback to influence our long-term planning.

Thanks to everyone who took provided feedback for this.

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