Think of it like an MOT for your home. Just as a car gets checked to make sure itโs safe and roadworthy, this survey checks the key parts of your home โ from the roof and windows to your kitchen, bathroom and heating โ to make sure everythingโs in good shape.
Itโs the Governmentโs benchmark for social housing. Like the legal standard for a car, it sets out the minimum your home must meet โ safe, warm, and in a reasonable state of repair. The survey helps us prove your home meets this standard and plan any work needed to keep it that way.
The government wants us to โMOTโ your home at least once every five years. Itโs simply your homeโs turn.
A trained surveyor will walk through your home, room by room. Theyโll look at things like your heating, kitchen, bathroom, roof and windows. They may open a window or door to check it works but wonโt move heavy items or test appliances โ itโs mostly a visual check.
If you have mobility needs, health conditions, language preferences or anything else that might affect the visit, then please feel free to let us know in advance. Weโll make sure the surveyor knows so the visit can be carried out safely and comfortably.
Thatโs great! Itโs the same as a car passing its MOT first time. Weโll record that your home is in good condition at the moment but make a note of the works weโll want to do in the coming years to keep it that way.
- If anything needs attention now, weโll get it arranged.
- If not, weโll know what your home may need in the years ahead, like a new boiler or kitchen.
- This means we can plan upgrades before problems crop up โ less hassle for you, fewer repair calls.
Like an MOT, itโs a regular check. We aim to survey each home roughly once every five years. Most surveys take between 30 and 60 minutes.
Yes. All surveyors are trained professionals and carry ID. Weโll let you know whoโs coming, and they will always show you their ID before coming into your home. They will also politely wait if you want to call us to confirm before letting anyone in.
Yes. Photos help make sure we know what we need to about your home. They will be of the main parts of your home and not of any personal belongings. If youโre unsure, just ask the surveyor before they take any photos.
Thatโs no problem โ just let us know and weโll find a time that works better for you.
If we canโt survey your home, we wonโt have an up-to-date record. That makes it harder to plan improvements, and you could miss out on being included in future upgrade programmes. Weโll always try to find a time that suits you.
Ideally all rooms, plus lofts or outbuildings if safe and accessible. That way we get a full picture.
Honestly not usually. As long as we can get to your boiler, kitchen and bathroom, thatโs enough. If we need to look behind something, weโll ask your permission first and can lend a hand.
Please donโt worry if you havenโt got all your socks in the laundry basket or the kidsโ toys are out (we all have that sometimes) โ weโre only looking to keep your home in good repair.
No. The survey will not affect your rent, as this is sent in with government rules and our rent policy, not the outcome of these surveys.
Weโll use the results to plan investment across all our homes. If your home needs major works soon (like a new bathroom), weโll be in touch separately.
We donโt normally share the surveyorโs report because itโs only one part of how we plan work. The survey records what might be needed in the years ahead, but we also look at nearby homes and try to group work together to reduce disruption and get best value.
No. The survey is to help us plan when to replace things before they cause you constant hassle. If something in your home breaks, you can still report it as a repair and weโll fix it, with urgent issues (like a broken door, heating failure or unsafe fittings) always dealt with right away.
Please remember that an adult (someone over 18) does need to be present for the duration of the survey. Please also make sure you keep any young children or pets closely supervised.

![[LGGRA-3182] Icons_Wrench](https://www.guhg.co.uk/wp-content/uploads/2024/12/lggra-3182-icons-wrench.png)
![[LGGRA-3182] Icons_support](https://www.guhg.co.uk/wp-content/uploads/2024/12/lggra-3182-icons-support.png)
