News – 14 February 2023 Last year was another busy and very successful year for our Financial Wellbeing Team. We reached over 1,200 households in 2022 to offer our expertise and support with Welfare Benefits. We secured financial gains for our customers of £2.9 million – that’s helping you, our customers, with claims for welfare benefits such as Universal Credit,…
News – 8 February 2023 Grand Union Housing Group has appointed Steve Benson as its new Board Chair. He will be replacing Peter Fielder, who has been acting Chair since November, on 1 April. Peter will step down at the end of June to allow for a period of handover and induction for Steve. Steve has had a distinguished career…
News – 10 February 2023 We are proud that Quince Court, one of our extra care schemes has been highly commended at a national awards ceremony last week. The scheme, in Sandy, Bedfordshire, was praised by judges but just missed out on the award for best purpose-built accommodation at the Local Authority Building Control (LABC) Excellence Awards. Quince Court, which…
News – 18 January 2023 We’ve had another great month of engagement on Voice, our customer feedback platform, and wanted to update you on what’s been going on. We now have over 660 customers signed up, which is great. For those who haven’t managed to sign up yet, here’s what you’ve missed out on so far. Shaping the future of…
News – 20 December 2022 Over the weekend we saw a surge in emergency contacts due in part to the extreme cold weather we’ve been facing. Disappointingly, we know that a number of customers had problems reporting issues to us, so we wanted to apologise and provide an update on how we’re putting it right. Reporting emergencies Some of you…
News – 15 December 2022 Please note that we will close for Christmas at 5pm on Friday 23 December and re-open at 8.45am on Tuesday 3 January. Whilst the office is closed, our emergency repairs service will be available in addition to our normal out of hours service. Please call 0300 123 5544. Please be aware that payments made between…
News – 14 December 2022 It’s been a couple of weeks since we updated you on our plans for dealing with damp, mould and condensation, and we wanted to let you know about the progress we’ve made since then. Working to get it sorted One of the key things we wanted to know was how many customers have issues with…
News – 14 December 2022 Did you know, a typical UK home contains on average some £35,000 worth of goods? Now imagine if your belongings, and your Christmas presents, went up in smoke from a house fire, got destroyed in a flood or taken in a burglary – could you afford to replace everything? You might think you can’t afford…
News – 13 December 2022 This time of year can often put added stress on individuals and families; you might be worried about your finances, suffering from ill health, feeling lonely or you feel pressured for everything to be ‘perfect’. All these things can affect our mental health. If you feel you need support, remember there’s help and advice out…
