News – 10 June Last year Grand Union introduced a new structure for managing and sustaining tenancies, moving away from traditional ‘housing officer’ role, streamlining our knowledge and skills into specific areas. Customer Partners were introduced in the restructure and they offer support and advice to customers who may be struggling to maintain their tenancy for any number of reasons.…
News – 2 June 2021 We are delighted to offer eight places on a six-week hoarding support programme that will help improve your safety, quality of life and wellbeing through Cognitive Behaviour Therapy (CBT). The programme is led by Sandra Williams, Counselling Lead for Mind BLMK, and will tackle the root cause of hoarding by looking into your thoughts, feelings…
News – 26 May 2021 From 31 May 2021 you’ll no longer be able to access the House Exchange website free of charge as our contract with them is coming to an end. What you need to do now: If you want to, you can purchase your own access to the platform by way of a subscription – go to…
News – 5 May 2021 In November last year, the Government published the ‘charter for social housing residents: social housing white paper’. This sets out the actions the Government will take to ensure that social housing customers are safe, are listened to, live in good quality homes, and put things right when things go wrong. Things like this don’t happen…
News – 26 April 2021 In light of Autism Awareness Month, we’d like to reflect on the hard work of our Partnerships team, and celebrate our customers who may need a little extra assistance. Chris Fletcher, Partnerships Coordinator, said, “In the Partnerships team, we help customers from all walks of life, with varying levels of needs. From those who are…
News – 23 April 2021 We’re proud to have a dedicated Financial Wellbeing team to help our customers with free and confidential welfare benefits and debt advice. This past year has been an incredibly busy one for the team, with their highest number of welfare benefits referrals (1,227) for five years. Here’s what the team has achieved in the last…
News – 22 April 2021 If you’re struggling with everyday activities like going up and down stairs, getting in and out of the bath or getting out of your home, we can help! Our Accessibility team can provide equipment to maximise your independence, or even make small (or large) adaptations, to provide you with a better quality of life within…
News – 21 April 2021 One of our commitments to our customers in our corporate plan, Further together, is to use technology intelligently and we’ll be starting to do just that over the next few years to help ensure your home is a safe, warm and healthy place to live. Here are some of our very exciting plans! Smart smoke…
News – 20 April 2021 Next week (Monday 26 April to Sunday 2 May) is National Gardening week, an annual celebration of gardens and gardening. With spring now well upon us and the weather improving every week, we wanted to encourage you to make the most of your garden, because gardening is not only good for your health and wellbeing,…
