Privacy notice
Amplius is committed to handling your information securely and safeguarding your rights to confidentiality. We will ensure your personal information is processed in accordance with the provisions of the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), to promote accountability and transparency.
Amplius is a data controller and processor for the purposes of Data Protection legislation. This means that we are responsible for deciding the purpose of collecting and using information. As a processor, we also use the information in line with why we collected it as part of our everyday work.
We provide housing, housing related services, care and support services.
This privacy notice explains what we do generally and applies to housing applicants, customers, tenants, shared owners, leaseholders, care and support customers, contractors, suppliers and anyone who engages with us.
We have a section on your rights and how you can contact us to exercise those rights.
Customers | Lawful Basis for Processing |
Sales | Our legitimate interest in managing our business sales services. Contract: necessary to enter into a contract with you. |
Care, Support and Housing | Our legitimate interests in supporting our customers with care and support, tenancies, leasehold, sales, repairs, and other enquiries, and in communicating with our suppliers regarding the products and services they offer. Contract necessary to fulfil our contractual obligations. Our legitimate interest in running our business, we share potential customer, supplier and existing customer details with the Department of Work and Pensions and relevant local authorities’ Housing Benefit and Council Tax departments for fraud prevention. |
Application – to assess your eligibility for a tenancy/lease, or other service | Contract: performance or preparation to perform a contract with you. |
To enter into a tenancy/lease/licence or other agreement | Contract: necessary to perform a contract with you. |
Care and Support and Out of Hours Care and Support | Contract: necessary to fulfil our contractual obligations Legitimate interest to provide our care and support services and appoint out of hours support service providers. |
To manage anti-social behaviour and safeguarding issues of colleagues, tenants, leaseholders, customers and members of the public | Contract: performance or preparation to perform a contract with you and legitimate interests. |
Safeguarding | Legal Obligation: to safeguard you and our staff. Vital Interests: to protect you or our staff |
Repair and Maintenance | Contract: necessary to carry out our contract with you. Our legitimate interest in providing our services contracting with various third-party repairs and maintenance providers. |
Support / Hardship Fund services | Consent: your explicit consent Our legitimate interest in contracting with various third parties for example, carpets, white good suppliers to purchase and deliver goods. |
Emergency alarm | Contract: necessary to fulfil our contractual obligations with you. |
Marketing | Our legitimate interest in promoting our business, our brand, our properties and services. |
Planning and managing events | Our legitimate interest in promoting our business, our brand and our properties, products, and services. |
Protect Health and Safety | Legal obligations: to protect, and to the extent that our activities go beyond the strict requirements of applicable law. Legitimate interest: in ensuring the safety of all individuals attending our offices or properties. Vital interests: exceptionally; your, or another individual’s. |
Security and Safety | Legitimate interest: in ensuring the security of you and our staff, CCTV monitoring services, lone working monitoring services and body worn video monitoring services. |
Compliance with legal & regulatory obligations | Legal obligation: to comply with applicable law. Legitimate interest: if we feel we need to do more than required under our legal obligations. |
General business obligations | Legal obligations: To comply with applicable law. Legitimate interests: in operating the administrative and technical aspects of our business efficiently and effectively and in compliance with applicable law and regulation. |
Emergency Contacts: To contact in an emergency | Consent: your explicit consent. Legitimate interest: contacting your appointed individuals in the event of a serious incident affecting you. |
Website and information security | Legitimate interest: in ensuring the security of our website(s) and all information processed by such website(s). |
Website cookies | Legitimate Interest: to better tailor what we provide online. |
To support equality, diversity and inclusion in our communities; for fairness and equality in our services. | Consent: your explicit consent |
Payment systems | Contract: necessity to perform our services Legitimate interest in managing our business. |
Appendices
Appendix 1: Categories of providers
The categories of providers include but are not limited to the categories set out in the following table.
Recipient/relationship to us | Industry sector (and sub-sector) |
Accountancy services | Professional services (accountancy) |
Real estate | Real estate holding and development house sales, rental & leasing services |
Local Government | Local authorities |
Customer services – for Care & Support | Care and Support services |
Health and Safety | Health and Safety services |
Banks, payment processors and financial services providers | Financial (banking) |
Cloud storage providers | IT (cloud services) |
Financial auditing services | Audit (financial) |
Goods based service providers | Retail |
Government tax administration offices | Government (tax) |
Website analytics provider (Google Analytics) | IT (website analytics) |
Insurance services – for claims | Insurance (underwriting) |
IT support service providers | IT (support and maintenance) |
Legal advisers | Professional services (legal services) |
Security | On-site security access control services Emergency alarm CCTV monitoring services |
Telecommunications | Telecommunications equipment |
Telecommunications | Telecommunications service providers |
Emergency care line providers | Emergency care line providers |
Credit reference agencies | Credit reference agencies |