Privacy notice

Amplius is committed to handling your information securely and safeguarding your rights to confidentiality. We will ensure your personal information is processed in accordance with the provisions of the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), to promote accountability and transparency.

Amplius is a data controller and processor for the purposes of Data Protection legislation. This means that we are responsible for deciding the purpose of collecting and using information. As a processor, we also use the information in line with why we collected it as part of our everyday work.

We provide housing, housing related services, care and support services.

This privacy notice explains what we do generally and applies to housing applicants, customers, tenants, shared owners, leaseholders, care and support customers, contractors, suppliers and anyone who engages with us.

We have a section on your rights and how you can contact us to exercise those rights.

Customers	Lawful Basis for Processing
Sales	Our legitimate interest in managing our business sales services. Contract: necessary to enter into a contract with you.
Care, Support and Housing	Our legitimate interests in supporting our customers with care and support, tenancies, leasehold, sales, repairs, and other enquiries, and in communicating with our suppliers regarding the products and services they offer.  Contract necessary to fulfil our contractual obligations. Our legitimate interest in running our business, we share potential customer, supplier and existing customer details with the Department of Work and Pensions and relevant local authorities’ Housing Benefit and Council Tax departments for fraud prevention.
Application – to assess your eligibility for a tenancy/lease, or other service	Contract: performance or preparation to perform a contract with you.
To enter into a tenancy/lease/licence or other agreement	Contract: necessary to perform a contract with you.
Care and Support and Out of Hours Care and Support	Contract: necessary to fulfil our contractual obligations Legitimate interest to provide our care and support services and appoint out of hours support service providers.
To manage anti-social behaviour and safeguarding issues of colleagues, tenants, leaseholders, customers and members of the public	Contract: performance or preparation to perform a contract with you and legitimate interests.
Safeguarding	Legal Obligation: to safeguard you and our staff. Vital Interests: to protect you or our staff
Repair and Maintenance	Contract: necessary to carry out our contract with you. Our legitimate interest in providing our services contracting with various third-party repairs and maintenance providers.
Support / Hardship Fund services	Consent: your explicit consent Our legitimate interest in contracting with various third parties for example, carpets, white good suppliers to purchase and deliver goods.
Emergency alarm	Contract: necessary to fulfil our contractual obligations with you.
Marketing	Our legitimate interest in promoting our business, our brand, our properties and services.
Planning and managing events	Our legitimate interest in promoting our business, our brand and our properties, products, and services.
Protect Health and Safety	Legal obligations: to protect, and to the extent that our activities go beyond the strict requirements of applicable law.  Legitimate interest: in ensuring the safety of all individuals attending our offices or properties.  Vital interests: exceptionally; your, or another individual’s.
Security and Safety	Legitimate interest: in ensuring the security of you and our staff, CCTV monitoring services, lone working monitoring services and body worn video monitoring services.
Compliance with legal & regulatory obligations	Legal obligation: to comply with applicable law. Legitimate interest: if we feel we need to do more than required under our legal obligations.
General business obligations	Legal obligations: To comply with applicable law.  Legitimate interests: in operating the administrative and technical aspects of our business efficiently and effectively and in compliance with applicable law and regulation.
Emergency Contacts: To contact in an emergency	Consent: your explicit consent. Legitimate interest: contacting your appointed individuals in the event of a serious incident affecting you.
Website and information security	Legitimate interest: in ensuring the security of our website(s) and all information processed by such website(s).
Website cookies	Legitimate Interest: to better tailor what we provide online.
To support equality, diversity and inclusion in our communities; for fairness and equality in our services.	Consent: your explicit consent
Payment systems	Contract:  necessity to perform our services Legitimate interest in managing our business.

Appendices

Appendix 1: Categories of providers
The categories of providers include but are not limited to the categories set out in the following table. 

Recipient/relationship to us	Industry sector (and sub-sector)
Accountancy services	Professional services (accountancy)
Real estate	Real estate holding and development house sales, rental & leasing services
Local Government	Local authorities
Customer services – for Care & Support	Care and Support services
Health and Safety	Health and Safety services
Banks, payment processors and financial services providers	Financial (banking)
Cloud storage providers	IT (cloud services)
Financial auditing services	Audit (financial)
Goods based service providers	Retail
Government tax administration offices	Government (tax)
Website analytics provider (Google Analytics)	IT (website analytics)
Insurance services – for claims	Insurance (underwriting)
IT support service providers	IT (support and maintenance)
Legal advisers	Professional services (legal services)
Security	On-site security access control services  Emergency alarm CCTV monitoring services
Telecommunications	Telecommunications equipment
Telecommunications	Telecommunications service providers
Emergency care line providers	Emergency care line providers
Credit reference agencies	Credit reference agencies