Debt advice 

How can we help you with your debt? 

A Debt Advisor will take a look at your whole financial situation so we can give you the best advice. This includes: 

• Looking at your income and seeing if there are ways to increase it. If needed, we can refer you to our Welfare Benefits Advice team for extra support. 

• Helping you find ways to reduce your outgoings. 

• Looking at any debts you have and explaining which ones are the most important to deal with first and why. 

• Talking you through the different options available to help you manage your debts. This could include setting up affordable repayment plans with the people or organisations you owe money to, or looking at more formal debt solutions, if appropriate. Everyone’s situation is different, so we’ll make sure the advice is tailored to your needs. 

• Supporting you to put your chosen solution into place. If we can’t help with this directly, we’ll refer you to another organisation that can. 

To help us support you, we’ll ask you to sign a form that gives us permission to contact relevant organisations on your behalf. You’ll also need to sign our Debt Advice Service Agreement. 

We’ll work with you to understand your income and expenditure, so it’s important that you are open and honest about your circumstances. The more accurate the information you give us, the better we can advise and support you. 

---

What if I have rent arrears with Amplius? 

We can still give you advice if you have rent arrears with us. 

The only time we can’t help is if we’re taking legal action to repossess your home. This is because there would be a conflict of interest. 

If this happens, you should get advice from another independent organisation (see below).  

---

Are you interested? 

If so, please call our Customer Contact team on 0800 111 4013 and ask to be referred to the Debt Advice team, or complete the form below.  

Our Debt Advice service is authorised and regulated by the Financial Conduct Authority; our FRN reference number is 822130. 

---

Vulnerability 

We know that many people who come to us for debt advice may be facing difficult circumstances or need extra support. We will always treat you with understanding and adapt our service to meet your needs, so you can get the help and advice that’s right for you. 

Find out more 

---

Complaints 

We hope you’ll be happy with our service. However, if something goes wrong and you’d like to make a complaint, we’re here to listen. 

Our debt advice service has a separate complaints process because it is regulated by the Financial Ombudsman Service rather than the Housing Ombudsman. 

You can read our Debt Advice Complaints Procedure here. 

---

Can I get help anywhere else? 

We also work with PayPlan to provide debt advice to our customers. Access their website here, or call them on 0800 316 1833. 

You can also use PayPlan’s BudgetSmart tool, packed with helpful tips and simple advice to help people manage their money during the cost of living crisis. 

Or you can find information about other agencies that may be able to help here

---