Welfare Benefits advice 

Our dedicated team may be able to help if you believe you are entitled to benefits or you need advice relating to benefits. 

Many people don’t realise they may be entitled to additional income in the form of benefits and struggle to manage on the limited income they have. 

You might be entitled to benefits if you’re: 

• unemployed 

• sick 

• disabled 

• in low paid employment 

• responsible for children 

• a carer for a disabled person 

• retired and/or elderly. 

Our team can help with: 

• making claims for benefits (such as completing claims forms with you) 

• checking you are receiving the correct benefits 

• explaining how your benefits have been calculated 

• dealing with your benefits if they have been stopped, or if you’ve been told you’ve been sanctioned 

• challenging decisions made about your benefits 

• representing you at appeal tribunals 

• estimating how much you may get after a change of circumstances. 

Within the last year our Welfare Benefits Advisors helped our customers secure just under £5.35 million in benefits, so if you think you might be missing out, or need help, please get in touch. 

Further information about benefits can be found on the Government’s website. 

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Get in touch 

Complete the form below to get in touch with our team for advice about benefits. 

You can also call our Customer Contact team on 0800 111 4013 and ask to speak to someone about benefits advice. 

We also accept referrals from other agencies and from families and friends, so please get in touch if you know someone who may benefit from our help. 

An advisor will contact you within three working days. 

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