Customer emails from the Resolutions team

We have an important message from the Resolution team for legacy Grand Union customers.

Our IT systems were migrated over the weekend of 12 to 14 September to the single Amplius system.

It has now come to light that emails sent by the Resolutions team from 12 September onwards have not been received by customers.

If you are waiting for a response to a complaint, please bear with us. We are working on ensuring all these emails are sent out today.

We’re really sorry about this and thank you for your patience.