What does customer engagement mean to our customers

We’re currently developing our new Customer Service Strategy and Customer Engagement Framework, so our most recent Voice survey asked you what customer engagement means to you and how you would like to get involved. Thank you to everyone who took part.

Here’s what you told us:

• 89% of customers were aware of, and had used, Voice
• 72% had taken part in surveys
• 66% had taken part in polls.

We also asked you what might encourage you to take part in engagement opportunities. You said:

• Having online surveys that can be accessed at any time (74%)
• Knowing what difference you’ve made (58%)

You felt that the main barriers that limited your involvement were:

• Thinking it won’t make a difference (31%)
• Not knowing what the involvement options are (30%)
• Not having enough time (21%)

You can view the full results here.

Poll Results

We also use Voice to run some polls that are just for fun. We asked you how you like to unwind after a long day.

• 48% of you watch TV
• 14% have a bath
• 11% read a book
• 7% listen to music

What’s coming up on Voice

We’ll be inviting you to take part in a survey about home contents insurance to find out how many of you have protected your personal belongings against unforeseen circumstances. And it’s National Cheese Day soon (4 June) so we’ll be using our poll to find out your favourite cheese.

Making the most of Voice

As a member of Voice, there are a few things we’d like you to know:

• It’s anonymous – no one at Amplius will be able to see how you have responded, so pick a username and profile picture that doesn’t identify you.
• We’ll email you surveys or you can log in to take part. You can complete them on your desktop, mobile or laptop in your free time. To make sure you get emails please add [email protected] to your safe senders/contact list.
• Check out the community forums and share any local events that may benefit other users.
• Remember to log in regularly to make sure you don’t miss out on any opportunities to make your voice heard.

Last month’s winners

Congratulations to last month’s five prize draw winners who each won a £20 Amazon voucher. Keep an eye on your inbox for more information.

Remember, every user who takes part in one or more activities per month is automatically entered for the prize draw, so stay active!

Get involved and get your voice heard

There’s plenty to get involved with on Voice, so head there now.

Not signed up yet? Now’s the perfect time to do it. Sign up now