Co-create

We’re committed to working in partnership with our customers to shape the services that matter most. Our recent engagement with leaseholders about grounds maintenance is a great example of this in action. 

Following feedback from customers living in our leasehold retirement schemes, we launched a consultation to review how grass cutting services are delivered across our sites. Customers told us they wanted to explore alternatives, including a move from the current cut and mulch approach to a cut and collect service. 

To ensure every voice is heard, we asked leaseholders to take part in a formal vote, giving them the opportunity to choose the option they feel best meets their needs. We provided clear information on both options, including the benefits, drawbacks and cost implications, so customers could make an informed decision. 

This approach reflects our commitment to transparency and meaningful customer influence. By involving leaseholders directly in the decision-making process, we’re ensuring services are shaped by the people who experience them every day. 

The vote is being carried out in line with recognised industry standards to ensure it is fair and representative, with the outcome applied consistently across all schemes. 

We’d like to thank all customers who took the time to share their views and take part.