Home Contents Insurance

We asked customers to tell us what they understand about home contents insurance, who they believe is responsible for having it, what support they would expect from Amplius and what might prevent them from getting cover.

You shared your experiences through focus groups and surveys. The feedback we received is helping us improve information and support about home contents insurance.

Your voice

You told us that:

You’d like clearer information about what contents insurance covers and how it works.
You want to understand what is and isn’t your responsibility, including the difference between your belongings and the building.
You’d like information about affordable insurance options and support choosing the right level of cover.
You want practical guidance about making a claim and understanding your cover

Your impact

What we’ve done

We’ve listened to your feedback and looked at the different needs and expectations of our customers.

The feedback showed that awareness of contents insurance is generally high, but affordability and confidence in choosing and using insurance can still be barriers.

What we’re doing

We’re using your feedback to consider how we can provide clearer, practical information about contents insurance, including affordability, cover, exclusions and making a claim.

We’re also considering where additional guidance could support customers who have less confidence or understanding.

What’s next

We’ll continue to explore ways to make information about contents insurance easier to understand and more useful, including practical guidance, FAQs, simple explanations and information about low-cost options.

Thanks to everyone who took the time and provided feedback for this.