Repairs responsibilities
This page sets out who is responsible for what when it comes to repairs.
Amplius is responsible for maintaining:
- the structure and outside of the home
- the fixtures and fittings we have provided
- any communal areas
Customers are responsible for additional repairs if they, their family, or visitors cause the damage.
Here is a full breakdown of who is responsible for what.
Bathroom / Kitchen / Plumbing | Responsibility | |
Amplius | Customer | |
Basin or sink replacement | โ | |
Bath panel replacement | โ | |
Blocked bath, basin, sink and shower | โ | |
Broken toilet seat | โ | |
Plug or chain replacement | โ | |
Pop up plug replacement | โ | |
Plumbing/fitting customers own appliances. Must be undertaken to Gas Safe or NICEIC Regulations and certification provided to Amplius | โ | |
Sealant replacement for kitchen units and sanitary fittings | โ | |
Shower curtain replacement | โ | |
Tap washer replacement (to stop dripping) | โ | |
Unblocking of external waste pipes | โ | |
Water supply and water pipes | โ |
Gas | Responsibility | |
Amplius | Customer | |
Bleeding radiators and adjusting pressure | โ | |
Chimneys | โ | |
Fireplaces, fitted fires and central heating systems | โ | |
Fires fitted by customer | โ | |
Gas pipes and appliances by Amplius | โ |
Electrical | Responsibility | |
Amplius | Customer | |
Electrical wiring including sockets and switches | โ | |
Fluorescent tubes and starter motors | โ | |
Fuse box – resetting of a trip switch | โ | |
Fuses | โ | |
Fuse on fuse board | โ | |
Lightbulbs in encased lighting | โ | |
Hard wired door bells | โ |
Internal | Responsibility | |
Amplius | Customer | |
Communal areas (unless damage has been caused by the customer) | โ | |
Cracks (minor in walls or ceilings. Generally smaller than the edge of ยฃ1 coin) | โ | |
Cracks (major in walls or ceilings) | โ | |
Curtain pole, rail or track replacement | โ | |
Damage caused by customer to the property, fixtures or fittings | โ | |
Door changes to accommodate carpets, including re-fixing of any draught excluders | โ | |
Doorbell replacement or fitting (including batteries) | โ | |
Doors and frames | โ | |
Door hinges and skirting | โ | |
Fixtures and fittings provided by Amplius | โ | |
Fitting additional locks, catches, safety devices (spy hole, safety chain, burglar alarm etc.) | โ | |
Fixtures customer has fitted (flooring, shelves, coat hooks etc.) | โ | |
Handles and latches on inside doors and cupboards | โ | |
Keys or fobs | โ | |
Painting and decorating including papering, woodwork and coving | โ | |
Pests โ general infestation of a neighbourhood | โ | |
Pests โ individual property | โ | |
Smoke alarm (battery powered) testing or replacement | โ | |
TV aerial or satellite dish customer have had fitted | โ | |
TV aerial or satellite dish we have fitted for communal use | โ | |
Walls, floors and ceilings | โ |
External | Responsibility | |
Amplius | Customer | |
Boundary walls and fencing | โ | |
Doors | โ | |
Door steps | โ | |
Drains, gutters and external pipes | โ | |
Dustbin replacement (individual property) | โ | |
Dustbin replacement (communal) | โ | |
Fencing between gardens | โ | |
Garages and stores (excluding sheds) | โ | |
Gardens, including hedging and trees | โ | |
Overall structure of the property | โ | |
Painting | โ | |
Paths and walkways where shared or main access to property | โ | |
Roof | โ | |
Walls | โ | |
Washing lines or rotary dryers | โ | |
Window sills, catches, sash cords and window frames | โ | |
Windows (excluding glass, which is potentially rechargeable) | โ |
You can also find more information about of what customers are expected to do in our Responsive Repairs Policy on the Amplius website.