Repairs responsibilities

This page sets out who is responsible for what when it comes to repairs.

Amplius is responsible for maintaining:

  • the structure and outside of the home
  • the fixtures and fittings we have provided
  • any communal areas

Customers are responsible for additional repairs if they, their family, or visitors cause the damage.

Here is a full breakdown of who is responsible for what.

Bathroom / Kitchen / PlumbingResponsibility
AmpliusCustomer
Basin or sink replacement โœ”
Bath panel replacement โœ”
Blocked bath, basin, sink and shower โœ”
Broken toilet seat โœ”
Plug or chain replacement โœ”
Pop up plug replacementโœ”
Plumbing/fitting customers own appliances.
Must be undertaken to Gas Safe or NICEIC Regulations and certification provided to Amplius 
โœ”
Sealant replacement for kitchen units and sanitary fittings โœ”
Shower curtain replacement โœ”
Tap washer replacement (to stop dripping) โœ”
Unblocking of external waste pipes โœ”
Water supply and water pipes โœ”
GasResponsibility
AmpliusCustomer
Bleeding radiators and adjusting pressure โœ”
Chimneys โœ”
Fireplaces, fitted fires and central heating systems โœ”
Fires fitted by customer โœ”
Gas pipes and appliances by Ampliusโœ”
Electrical Responsibility
AmpliusCustomer
Electrical wiring including sockets and switches โœ”
Fluorescent tubes and starter motors โœ”
Fuse box – resetting of a trip switch โœ”
Fusesโœ”
Fuse on fuse boardโœ”
Lightbulbs in encased lightingโœ”
Hard wired door bellsโœ”
Internal Responsibility
AmpliusCustomer
Communal areas (unless damage has been caused by the customer)โœ”
Cracks (minor in walls or ceilings. Generally smaller than the edge of ยฃ1 coin)โœ”
Cracks (major in walls or ceilings) โœ”
Curtain pole, rail or track replacement โœ”
Damage caused by customer to the property, fixtures or fittings โœ”
Door changes to accommodate carpets, including re-fixing of any draught excluders โœ”
Doorbell replacement or fitting (including batteries) โœ”
Doors and frames โœ”
Door hinges and skirting โœ”
Fixtures and fittings provided by Ampliusโœ”
Fitting additional locks, catches, safety devices (spy hole, safety chain, burglar alarm etc.) โœ”
Fixtures customer has fitted (flooring, shelves, coat hooks etc.) โœ”
Handles and latches on inside doors and cupboards โœ”
Keys or fobs โœ”
Painting and decorating including papering, woodwork and coving โœ”
Pests โ€“ general infestation of a neighbourhood โœ”
Pests โ€“ individual property โœ”
Smoke alarm (battery powered) testing or replacement โœ”
TV aerial or satellite dish customer have had fitted โœ”
TV aerial or satellite dish we have fitted for communal use โœ”
Walls, floors and ceilings โœ”
External Responsibility
AmpliusCustomer
Boundary walls and fencingโœ”
Doorsโœ”
Door stepsโœ”
Drains, gutters and external pipesโœ”
Dustbin replacement (individual property)โœ”
Dustbin replacement (communal)โœ”
Fencing between gardensโœ”
Garages and stores (excluding sheds)โœ”
Gardens, including hedging and treesโœ”
Overall structure of the propertyโœ”
Paintingโœ”
Paths and walkways where shared or main access to propertyโœ”
Roofโœ”
Wallsโœ”
Washing lines or rotary dryersโœ”
Window sills, catches, sash cords and window frames โœ”
Windows (excluding glass, which is potentially rechargeable)โœ”

You can also find more information about of what customers are expected to do in our Responsive Repairs Policy on the Amplius website.