News – 18 October 2023 When our contractor, Rigfords, were installing carbon monoxide detectors for us, they sent text messages to some of our customers. We understand that some customers who replied to these messages may have been charged for responding. We were unaware of this at the time. We, and Rigfords, would like to apologise that customers were not…
News – 18 October 2023 When Chamomile Gardens, our over 55s scheme in Biggleswade, was being built last year, developers planted an area of wildflowers as part of our biodiversity work. Biodiversity is where plants, animals and bacteria interact in an area, supporting the ecosystems we need to provide the air we breathe and the food we eat. These wildflower…
News – 17 October 2023 Grand Union Housing group’s extensive customer research is a double award-winner, taking the winners’ trophies in two categories at the Collaboration Network Awards held in Birmingham recently. Grand Union developed the extensive customer research in order to ensure their services are fit for purpose, both now and in the future. To do this they wanted…
News – 17 October 2023 Earlier in the year we asked you to review our new damp, condensation and mould policy on Voice, our customer feedback platform. The feedback you gave us was really helpful as it showed we needed to work on making it easier to understand. As a result, we’ve done two things. First is to create a…
16 October 2023 Today is World Food Day and this year, the Milton Keynes Food Bank recognised the day by breaking a Guinness World Record with ‘MK Can’. The food bank asked local businesses and organisations if they could help form a 10km line of food cans around Campbell Park in Milton Keynes, to break the previous world record of…
News – 1 October 2023 It’s Stoptober – the annual national campaign aimed at helping people quit smoking for good. Despite declining smoking rates, over 5 million people in England still smoke, making it the leading cause of preventable illness and death in the UK. Since its launch in 2012, Stoptober has helped over 2.5 million smokers to quit smoking.…
News – 28 September 2023 At Grand Union, we take our responsibilities seriously as a landlord. We’re committed to having a positive impact on the environment, as well as to our customers, colleagues, and partners. To showcase this work, we have produced an Environmental, social and governance (ESG) report highlighting our progress against these key areas for 2022/23. This is…
News – 25 September 2023 Our Payment Support team has a new way of getting in touch with you. If you get a text or call from either 0330 822 5122 or 0330 822 5123, that’s the team trying to get in touch with you. If they do call, it’ll be an automated message which gives you the option of…
News – 21 September 2023 We’ve had another great month of engagement on Voice, our customer feedback platform. Thank you to everyone who has taken part. We use the feedback we get from Voice to help improve the services we offer at Grand Union. Here are the results of the last few surveys and polls. Shaping the future for Grand…
