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A hand holding a mobile phone displaying the customer newsletter

Customer newsletter survey results are in!

Thank you to everyone who took part in our recent Voice survey about our customer newsletter

2 min read | April 29, 2025

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Dorothy and Gary in front of their home in Sneinton

Energy efficiency upgrades help to significantly cut Dorothy’s energy bills

“We’re using the heating a lot less now.”. That’s the impact of the energy efficiency upgrades made to Dorothy Cox’s…

2 min read | April 1, 2025

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Voice Newletter – March2

Our social media survey results are in!

Thank you to everyone who took part in our recent Voice survey about our social media channels

2 min read | March 26, 2025

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Ann smiling, sitting in an armchair next to a storage heater

Ann’s joy at energy efficiency improvement works

“We’re happy and really surprised – we didn’t expect it to make such a big difference

2 min read | March 18, 2025

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Woman hand holding credit cards and using smartphone for shopping online with payment on internet banking.

Changes to phone payments

If you’re calling to speak to us to pay your rent you will notice a change from today

1 min read | March 18, 2025

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Someone completing a customer satisfaction survey on their phone

Don’t miss out – tell us how we’re doing  

We’ve started our 2025 Tenant Satisfaction Measures (TSM). TSMs give you the opportunity to tell us how we’re doing

1 min read | March 10, 2025

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Voice Newletter – Man looking upset at finances

More going out than coming in for a third of customers

For more than a third of our customers their household spend is more than their income

2 min read | February 28, 2025

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completing a satisfaction survey on a laptop

Making improvements to our services

On Monday 10 March we’ll be starting our 2025 Tenant Satisfaction Measures (TSM) survey.. If you don’t already know TSMs…

2 min read | February 26, 2025

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Artist's impression of how Katherine's House and Gardens in Ampthill will look

39 lifetime homes for Ampthill

We’re pleased to have entered into a contract with Lindum Group for the first stage of our development scheme in…

1 min read | February 25, 2025

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Man viewing newsletter signup page on tablet computer

Survey to gather customer feedback on our newsletters

We want to hear from our customers as we shape the way we communicate.. We’ve launched a survey and want…

1 min read | February 24, 2025

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