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What does customer engagement mean to our customers
We’re currently developing our new Customer Service Strategy and Customer Engagement Framework so our most recent Voice survey asked you…

Now might be a good time to switch to a smart meter
(. If. you haven’t already done so. .).

Colleagues support Bob to turn his life around after hoarding
A customer who was hoarding has “turned his life around” thanks to the help of Amplius colleagues

Customer newsletter survey results are in!
Thank you to everyone who took part in our recent Voice survey about our customer newsletter

Energy efficiency upgrades help to significantly cut Dorothy’s energy bills
“We’re using the heating a lot less now.”. That’s the impact of the energy efficiency upgrades made to Dorothy Cox’s…

Our social media survey results are in!
Thank you to everyone who took part in our recent Voice survey about our social media channels

Ann’s joy at energy efficiency improvement works
“We’re happy and really surprised – we didn’t expect it to make such a big difference

Changes to phone payments
If you’re calling to speak to us to pay your rent you will notice a change from today

Don’t miss out – tell us how we’re doing
We’ve started our 2025 Tenant Satisfaction Measures (TSM). TSMs give you the opportunity to tell us how we’re doing

More going out than coming in for a third of customers
For more than a third of our customers their household spend is more than their income