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Voice round up – October 2024
We’ve had another great month of engagement on Voice our customer feedback platform.. Thank you to everyone who has taken…

Quick fixes from Aaron Services
Did you know our gas contractor Aaron Services has some helpful information available on their website

Voice round up – September 2024
We’ve had another great month of engagement on Voice our customer feedback platform.. Thank you to everyone who has taken…

Universal Credit app scam awareness
We have received reports of fake apps being available for Universal Credit (UC). The DWP has not developed an app…

Life 24 alarm service provider
Our alarm service provider is changing on Thursday 26 September for our Life24 customers.. Medequip Connect will answer if your…

Voice – Round up August 2024
We’ve had another great month of engagement on Voice our customer feedback platform.. Thank you to everyone who has taken…

‘Repairing trust’ call for evidence
The Housing Ombudsman is exploring common issues in housing maintenance following a significant rise in complaints about disrepair

New out-of-hours and Life24 alarm service provider
We will soon be transferring our out-of-hours service and Life24 alarm service to Medequip Connect (instead of Astraline)

Our 2024 TSM scores
We’ve just published our latest Tenant Satisfaction Measures (TSM) scores.. TSMs help drive up standards and improve the quality of…

Complaint Handling Code
On 1 April 2024 the Housing Ombudsman Service Complaint Handling Code became statutory. This means landlords are obliged by law…