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Computer system being updated

Some systems unavailable this weekend

Some of our systems will be down this weekend while we carry out important maintenance on them

1 min read | May 26, 2025

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A woman looking at a mobile phone in her hand and smiling

What does customer engagement mean to our customers

We’re currently developing our new Customer Service Strategy and Customer Engagement Framework so our most recent Voice survey asked you…

2 min read | May 21, 2025

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Smart meter in kitchen of home

Now might be a good time to switch to a smart meter

(. If. you haven’t already done so. .).

1 min read | May 20, 2025

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Bob Hallway hoarding

Colleagues support Bob to turn his life around after hoarding

A customer who was hoarding has “turned his life around” thanks to the help of Amplius colleagues

2 min read | May 13, 2025

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A hand holding a mobile phone displaying the customer newsletter

Customer newsletter survey results are in!

Thank you to everyone who took part in our recent Voice survey about our customer newsletter

2 min read | April 29, 2025

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Dorothy and Gary in front of their home in Sneinton

Energy efficiency upgrades help to significantly cut Dorothy’s energy bills

“We’re using the heating a lot less now.”. That’s the impact of the energy efficiency upgrades made to Dorothy Cox’s…

2 min read | April 1, 2025

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Voice Newletter – March2

Our social media survey results are in!

Thank you to everyone who took part in our recent Voice survey about our social media channels

2 min read | March 26, 2025

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Ann smiling, sitting in an armchair next to a storage heater

Ann’s joy at energy efficiency improvement works

“We’re happy and really surprised – we didn’t expect it to make such a big difference

2 min read | March 18, 2025

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Woman hand holding credit cards and using smartphone for shopping online with payment on internet banking.

Changes to phone payments

If you’re calling to speak to us to pay your rent you will notice a change from today

1 min read | March 18, 2025

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Someone completing a customer satisfaction survey on their phone

Don’t miss out – tell us how we’re doing  

We’ve started our 2025 Tenant Satisfaction Measures (TSM). TSMs give you the opportunity to tell us how we’re doing

1 min read | March 10, 2025

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