Lead

Inspire and Influence – Empowering customers to lead and shape decisions is at the heart of our approach 

Working in partnership with the Board and Leadership Team, customers review organisational performance, monitor customer satisfaction, and influence decision-making to improve services and outcomes for all residents. 

Lead is our most involved level and includes: 

• Customer Influence Panel 
• Procurement 
• Co-designing services or policies 
• Neighbourhood initiatives 
• Staff recruitment 

Customer Influence Panel members represent the customer voice at a strategic level at Amplius.