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Voice – Round up August 2024
We’ve had another great month of engagement on Voice our customer feedback platform.. Thank you to everyone who has taken…

Our 2023/24 Annual report and ESG report
At Grand Union we are dedicated to making a positive impact in communities and the environment

‘Repairing trust’ call for evidence
The Housing Ombudsman is exploring common issues in housing maintenance following a significant rise in complaints about disrepair

Dennis
Dennis is no ordinary Amplius customer. At 99 years of age he’s one of our oldest living independently in his…

New out-of-hours and Life24 alarm service provider
We will soon be transferring our out-of-hours service and Life24 alarm service to Medequip Connect (instead of Astraline)


Our 2024 TSM scores
We’ve just published our latest Tenant Satisfaction Measures (TSM) scores.. TSMs help drive up standards and improve the quality of…



Complaint Handling Code
On 1 April 2024 the Housing Ombudsman Service Complaint Handling Code became statutory. This means landlords are obliged by law…