What type of tenancy do I have?
We give all new customers a starter tenancy. This usually lasts for 12 months and will convert to a five year fixed term or an assured/lifetime tenancy at the end of the period if you have conducted your tenancy satisfactorily.
Which tenancy type will I receive after the 12 month starter tenancy ends?
If your tenancy started before October 2018, when your 12 month starter period is completed satisfactorily it will convert to either a five year fixed term or an assured/lifetime tenancy. Please check your tenancy agreement or contact us on 0300 123 5544 if you are not sure about this.
From October 2018 if you’re a new customer you will be offered an assured/lifetime tenancy after the 12 month Starter Tenancy is complete.
A fixed term tenancy is offered for a fixed period of time rather than a lifelong tenancy. It is legally known as an assured shorthold fixed term tenancy.
We will carry out a review at least 12 months before the tenancy is due to end.