New appointment times

A Grand Union colleague working at a customer's home

We now offer repairs appointments between 8.30am and 6pm.

The available slots are:

  • 8:30am to 6pm (all day)
  • 8:30am to 1pm (am)
  • 10am to 2pm (school run)
  • 1pm to 6pm (pm)

Need to book a repair? Use one of the methods below:


Log in to our portal and log a repair at a time that suits you.

Not all repairs can be booked online. Once you submit it, your repair will be logged in the system. We will contact you about it within 24 hours. If you do this on a weekend or Bank Holiday, we’ll contact you within 24 hours of our office opening.


Alternatively you can give us a call. Our Customer Contact team are available between 8.45am and 5pm, Monday to Friday.

Call 0300 123 5544.