Reporting changes in your rent

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As a Universal Credit claimant, it is your responsibility to report any changes in the rent you are charged, which affects how much benefit you receive. There is currently no facility for us to do this for you. If you have not reported your increase in rent in April 2020, you may be receiving less benefit than you should be.

You can report your rent change on your online Universal Credit account.

  • Log in and click on your home tab,
  • Choose report a change of circumstances. Then choose Housing
  • Now enter in all of your details.
  • Make sure you pick the correct date for when it changed.
  • For weekly tenancies this was 06/04/2020, for monthly tenancies it was 01/04/2020.

You should report this change promptly every April when it happens. You cannot report it until the change has taken place, so set yourself a reminder in your phone or on your calendar for the first Monday of April. We will write to you before the change to tell what is happening so keep this safe ready for when you need to report it.

NB: If you rent a market rent property from us, you should still say that you are with a housing association/social landlord. If you say you rent privately you might get less benefit than you are entitled to.

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