Reporting damp,
condensation or mould

If you have issues with damp, condensation or mould, please let us know as soon as possible. The channels below are the best way for you to do this.


Report now
[email protected]


Send us a direct message via our Facebook page, which is monitored from 8.45am to 5pm, Monday to Friday.


Log in to our customer portal to pay rent, check your balance and much more.

If you do get in touch, please send us pictures of the issues and your personal details. These will help us to get things booked quicker.

Once you’ve got in touch, we will then contact you within two working days.