Guidance to having pets in your home

We require our tenants to obtain written permission to keep a domestic pet

Complete the pet request form here

Please ensure you have read through the guidance to having a pet, and the pet you are requesting is suitable for your property, before you complete the request form.

There are some areas where we can not allow animals for example

  • dogs are not allowed in flats
  • dogs and cats are not allowed in retirement/sheltered flats.
  • pets are not allowed in some properties/schemes/tenancy types.

Permission will not normally be refused for those requiring an assistance dog; further guidance on such requests is provided below.

Leaseholders (including shared ownership) and properties sold under Right to Buy and Right to Acquire

Leaseholders must check their lease and seek our permission prior to homing a pet. In all cases, staff should refer to the terms and conditions of the lease in order to determine whether procedure should be applied.

Customers within Right to Buy and Right to Acquire properties must make an application for permission as covenants relating to the communal parts will still be applicable and therefore permission must be sought.

Pet guidance

The pet guidance has been written to help with information regarding the expectations around customer pet ownership in their properties.

  • Customers are responsible for the health and welfare of their pets.  This is referred to as a duty of care under the Animal Welfare Act 2006. This includes the proper daily management and healthcare (including control of parasites and vaccinations), a suitable environment and diet, ability to behave normally, and be protected from pain, suffering, injury and disease.
  • We encourage the spaying and neutering of all pets.
  • Dogs and cats must wear a collar and tag in order to comply with current legislation. The tag must display the owner’s name and address as per the Control of Dogs Order 1992.
  • All dogs and cats must be identified by microchip.  The identification details will be provided within the application form.
  • No pet should be left in the property when the customer is away unless arrangements have been made to provide adequate care.  This could require the animal to be boarded elsewhere. For smaller pets close supervision from a neighbour may be adequate.
  • If it is suspected that a customer has abandoned a property, and a pet is left behind it then becomes our property.  If a pet is found abandoned the Housing Officer will contact the RSPCA immediately to attend to the welfare of the animal.
  • Where a member of staff witnesses cruelty or neglect they will report to the RSPCA. Where cruelty or neglect is witnessed by a third party, it should be reported to us who will then report it to the RSPCA. The third party will also be encouraged to report the incident to the RSPCA. The RSPCA has a dedicated line for cruelty and advice which can be contacted 24 hours a day, 365 days a year on 0300 1234 999.
  • Residents are responsible for ensuring that their pets cause no nuisance to other residents and visitors.
  • Residents are responsible for any damage caused to the property by their pets. Damage caused by pets is normally due to lack of supervision or control of the pet.  Customers must act responsibly to prevent this.  If a customer causes damage deliberately, accidentally or by neglect, and the damage is not repaired, we may carry out the repairs and charge the costs for doing so.
  • If customers wish to make adaptations to the property, such as install a cat flap or outside accommodation for their pet, they must first seek written permission.
  • We recommend customers take out adequate insurance to cover any liability that might arise.