Maintaining our properties in good order is one of our long term objectives and is a key part of the 30 year major works improvement plan.
Our customer satisfaction levels are consistently high, which indicates that our residents are very pleased with their new bathroom installation, the service they receive and the workmanship.
What you can expect from bathroom refurbishments
Q: How do I keep my bathroom looking good?
A: All our bathrooms are made with good quality durable materials and should last for many years with straightforward routine maintenance. Always read the instructions on cleaning fluids carefully to make sure they are suitable for the surface being cleaned, for example do not use strong bleach on acrylic baths.
Q: How long will work take?
A: The work will take 10 working days, but this may vary depending on the extent of work being carried out.
Q: Do I need to do anything to prepare for the work?
A: Yes, prior to the work commencing you should remove all your belongings from the bathroom. Please also give some thought to how we will gain access to the bathroom. It may be necessary to remove any breakables in areas that could be used as a thoroughfare, for example, the hallway or stairs.
Q: Will I be able to stay in my home whilst the work is carried out?
A: Yes, though there will be some inconvenience as the bathroom is a key room in any home. We will ensure that access to basic facilities is maintained during the work.
Q: Will I have operatives in my property every day?
A: No, there will be some days when it is not possible for work to be carried out. The site foreman will advise you which operatives will be working in your home and on what day.
Q: What if I cannot be present to provide access?
A: Please contact the site foreman or our Project Officer who can discuss and advise on alternative arrangements and solutions.
Q: What if I have an out of hours emergency during the work?
A: Simply call us on 0300 123 5544 and select the out of hours emergency option.