Making my own improvements

All of our communal blocks of flats including those being developed have a communal digital aerial and a communal satellite dish, so whilst we do not allow our customers to install their own dish on the building, you do not need permission from us to have the Sky Q service.

For our customers who live in a house or bungalow, you need permission from us to install the receiver (dish) and other equipment to enable you to obtain the Sky Q facility. Maintaining the receivers/box will be your responsibility.

We will not unreasonably withhold permission.  We will check if there is a breach of tenancy or lease, for example any outstanding monies owed such as rent or repair recharges.  If there is a breach this must be put right before we a request for permission is considered, for example that the monies owed are paid in full.

When we give permission it will be conditional on the work being carried out to a certain standard and you carrying out the work at your own expense.  You will also have to carry out any future maintenance of the improvement at your own expense.

You may need to obtain other approvals before you start the work, for example some work requires building regulation approval or planning permission.  Some work can only be carried out by a competent and registered person, for example gas or electrical work.

We have no objection to you fitting wood, wood-effect or laminate flooring in your home provided it is laid onto appropriate insulation layer.  This also applies to tiled or sheet floor coverings.

You will need our written permission before fitting the flooring and you will need to comply with any conditions that form part of the permission.

Please note it may be necessary for your flooring to be removed for maintenance purposes, for example to access concealed pipe work or electric cables.  In these instances, it is your responsibility to remove and reinstate the flooring.  We will not be responsible or liable for costs associated with removing, re-laying, repairing or making good the flooring.  For this reason, we suggest you fit wood or wood-effect flooring that is clipped together rather than glued.

Floor coverings, other than carpets, are not usually covered by household contents insurance.  If you have laid flooring in your home, we advise you to check with your insurer to find out whether the risks of its loss or damage are insured.