Gas Safety - FAQs
If you still have a copy of your last Gas Safety Certificate the next service will be due no more than 12 months following on from the date on the certificate. If you are unable to locate your copy, contact the Customer Contact team who can supply you with a copy and will be able to advise you of when the next service is due. Our gas contractors will contact you before your service expires to arrange an appointment for the safety check and service to be completed.
No, our gas contractors will send you an appointment card through the post with an appointment date for the safety check and service to be completed.
You should contact our gas contractor, Aaron Services, immediately on their Freephone telephone number 0800 177 7003 and they will arrange a new appointment for you on a day and time that is convenient for you.
If you do not contact us and we are unable to gain access, we will enter you into our no access procedure, which could result in legal action being taken against you. To avoid such action all we ask is that you allow us access. Our priority is to ensure you are safe in your home.
We are unable to service customers’ appliances, such as cookers or gas fires. However, we will check that the appliance is safe to use; any defects will be reported to you and, where considered necessary, the appliance will be disconnected from the gas supply as a safety precaution.
It is the customer's responsibility to ensure that a Gas Safe Registered engineer attends to repair any identified defect to their own gas appliance.
You should contact our gas contractor, Aaron Services, on their Freephone telephone number 0800 177 7003 during normal office working hours, 8:45am to 5:00pm and report the problem. They will discuss this with you and arrange for an engineer to visit your home; an appointment will be offered to you at that point.
If the fault occurs outside of normal office working hours and it is considered by you to be an emergency, you can still telephone their Freephone telephone and speak to the on-call engineer who may attend as an out of hours emergency to make safe.
We will rectify the identified fault on the appliance that belongs to us and replace parts where required to ensure that your home is left in a safe condition.
If the fault is on your own appliance, i.e. cooker or own gas fire, we will disconnect the appliance and advise you to seek assistance from a Gas Safe Registered engineer of your choice. It is an offence for us to allow you to use a gas appliance that is deemed unsafe, so the appliance would always be disconnected.
Your gas safety certificate will include details of any faults rectified or parts fitted.