Category Archive

News – 6 December 2023 Great news! We’ve been shortlisted for the Most innovative housing provider award at the Housing Digital Innovation awards for our extensive customer research.   The awards celebrates those who make UK housing a place of continued innovation and excellence, by striving to find better ways to do things in order to provide the best service…

News – 1 December 2023 We’ve just published our Tenant Satisfaction Measures (TSM) scores in our latest Customer Annual Report. These scores come from a survey over 1,300 of you completed in the spring and highlight how you think we’re performing. The TSMs are important to us because you give us an honest and true picture of the service you receive…

News – 27 November 2023 We’ve had another great month of engagement on Voice, our customer feedback platform. Thank you to everyone who has taken part. We use the feedback we get from Voice to help improve the services we offer at Grand Union. Here are the results of the last few surveys and polls. Shaping the future for Grand…

News – 1 November 2023 Grand Union Housing Group has delivered 20 modern shared ownership apartments on the site of its former office in Towcester, Northants, in partnership with Parrott Construction. Saxon Court, a contemporary three-storey building, was completed in September. The complex includes 19 two bedroomed apartments and 1 one-bedroomed apartment, and has been in high demand from buyers.…

News – 27 October 2023 Grand Union Housing Group has transformed the site of an old, disused swimming pool into 24 much need family homes. The Wellingborough based homes, which are just off Croyland Road, are a mix of two and three bedroom properties. They are available both for social rent and via shared ownership, a truly affordable way for…

News –  25 October 2023 We’ve had another great month of engagement on Voice, our customer feedback platform. Thank you to everyone who has taken part. We use the feedback we get from Voice to help improve the services we offer at Grand Union. Here are the results of the last few surveys and polls. Shaping the future for Grand…

News – 20 October 2023 Want us to let you know when we’re running any of our free projects, services or events near you? Then head to My.GUHG and update your privacy settings and opt in to let us send information to you. We’re not trying to sell you anything, we just want to make sure you don’t miss out.…

News – 20 October 2023 We’re excited to announce that our new, real-time mapping and messaging service, Operative on Way, is launching soon. This alerts customers with an expected time of arrival based on the operative’s location. Customers will be sent a text message to let them know the operative is on their way. It will give the operative’s first…

News – 19 October 2023 In the coming weeks we’ll be releasing our Customer Annual Report. This includes the scores from the Tenant Satisfaction Measures (TSM) you completed earlier in the year. These scores show that we have work to do to provide you with the levels of service you expect and deserve. We accept that some of you may…