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Complaint Handling Code

On 1 April 2024 the Housing Ombudsman Service Complaint Handling Code became statutory. This means landlords are obliged by law…

1 min read | June 6, 2024

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Wildflower meadow

World Environment Day

Today is World Environment Day and we’re talking about land restoration and rewilding. Did you know that since 1930 we’ve…

1 min read | June 5, 2024

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A hand placing a voting slip into a ballot box

Going to vote?

The General Election is just a month away and we’d encourage all of you to use your vote

1 min read | June 4, 2024

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Good to be home - our corporate plan

Good to be home – our three-year plan to continuing our journey together

We’re delighted to launch our new corporate plan Good to be home 2024-27 which is focused on our core purpose…

1 min read | June 4, 2024

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A Grand Union colleague working at a customer's home

New appointment times

We now offer repairs appointments between 8.30am and 6pm.. The available slots are:. 8:30am to 6pm (all day)

1 min read | June 3, 2024

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Hand holding a smartphone displaying the Voice logo on screen

Voice round up – May 2024

News – 31 May 2024. We’ve had another great month of engagement on Voice our customer feedback platform

2 min read | May 31, 2024

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Welfare Benefits Advisor, Stuart, at work on his laptop

Benefits are changing and this could affect you

If you’re under pension age and claim any of the benefits listed below you are likely to receive a letter…

1 min read | May 2, 2024

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A hand holding a mobile phone with the Voice logo on it

Voice round up – April 24

We’ve had another great month of engagement on Voice our customer feedback platform.. Thank you to everyone who has taken…

3 min read | April 30, 2024

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A calendar with a pin stuck in one date

Did you know, this year is slightly different?

There are 52 weeks in a normal year but every five to six years there are 53 Mondays in a…

2 min read | March 19, 2024

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Have your say

Have your say – how are we doing?

We want to hear your views on how we’re performing.. That’s why we’re running an anonymous survey for the next…

1 min read | March 11, 2024

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