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Why am I paying for services I am not using?
Items such as a lift is usually classed as a communal service. These are payable by all tenants of a…
Why are my charges different to my neighbours’ charges?
Sometimes charges are shared equally between all owners and at other times it’s dependent on the size of the property…
What should I do if I receive Universal Credit (UC)?
It is your responsibility to make sure that the Department for Work and Pensions (DWP) is aware of any change…
Do I need to tell Housing Benefit of any change to my service or personal charge?
Any change of circumstance for you or anyone else in your household must be reported (to your local authority Housing…
Why have my personal and communal charges increased?
Service charges are calculated based on the amount it costs us to provide the services relevant to your property
How are my service charges calculated?
The amount of your service charges depends on where you live the actual cost of delivering the different services that…
What is included?
We are dedicated to offering our customers the best possible service. As a result some of our properties have associated…
Can I take my reserve fund contributions with me when I move?
No the contributions that you make will remain in the account and be used when works are required
I live in a mixed block of flats – do I pay for the tenants’ works through my reserve fund?
No you only pay for your contribution due. If you live in a block containing 10 flats five of which…
Who looks after my reserve funds contributions?
All contributions are held by us in a separate account for the specific site.. …
